Heritage Hill Retreat ("Heritage Hill," "we," "us" or "our") respects your privacy. This Privacy Policy applies to personal information handled through heritagehillsicamous.ca, our inquiry and event forms, and our direct-booking process.
1. Information we may collect
Depending on how you interact with us, we may collect information such as:
- your name and contact details, including an email address or telephone number you choose to provide;
- reservation and stay information, such as requested dates, number of guests, accommodation selection and messages relating to your stay;
- event or group-inquiry details you submit through our forms;
- transaction and booking information generated when you make a reservation; and
- technical information that may be generated when you use the website, such as browser, device, IP address, pages visited and cookie or similar technology data where those technologies are in use.
2. Why we use personal information
We may use personal information to respond to inquiries, process and administer reservations, communicate about a stay or event, provide customer service, maintain records, protect the website and our guests, prevent misuse or fraud, comply with legal obligations, and improve our services and website.
3. Consent and marketing
We collect, use and disclose personal information with consent where consent is required, or as otherwise permitted or required by law. Providing information through an inquiry or booking form allows us to use that information to respond to and administer that request.
We do not treat a general inquiry as blanket consent to receive unrelated promotional messages. Where we send commercial electronic messages, we intend to do so in accordance with applicable Canadian anti-spam requirements, including applicable consent, identification and unsubscribe requirements.
4. Booking and service providers
Our website may connect you to third-party services that help operate the website, booking process, communications, payment processing, hosting or other business functions. Those providers may process personal information on our behalf or under their own terms, depending on the service. When you leave our website or use a third-party booking or payment service, that provider's privacy practices may also apply.
5. Payments
Payment-card information may be collected and processed by the payment or booking service used to complete your reservation. We do not state that full payment-card numbers are stored directly by this website. Please review the information presented during checkout for the payment provider and transaction details applicable to your reservation.
6. Cookies and similar technologies
The website or services used to operate it may use cookies or similar technologies for functions such as site operation, security, preferences, analytics or embedded services. The exact technologies available may change as the website and its service providers change. Browser controls may allow you to block or delete cookies, although doing so can affect website functionality.
7. Disclosure of information
We may disclose personal information to service providers where reasonably necessary to operate the website, process reservations, support guests, process transactions or provide related services. We may also disclose information where required or permitted by law, to protect legal rights or safety, or in connection with a legitimate business reorganization or transfer subject to applicable requirements.
8. Retention and safeguards
We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business and record-keeping needs, or as required by law. We use reasonable administrative, technical and physical safeguards appropriate to the information we handle. No method of electronic transmission or storage can be guaranteed to be completely secure.
9. Access and correction
Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also withdraw consent where consent is the legal basis for the processing, subject to legal or contractual restrictions and reasonable notice.
10. Cross-border processing
Some service providers may process or store information outside British Columbia or Canada. Where this occurs, information may be subject to the laws and lawful access requirements of the jurisdiction where it is processed.
11. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services we do not control. We encourage you to review their privacy information before providing personal information.
12. Children's privacy
Our accommodation website is intended for people arranging travel and stays. We do not knowingly seek to collect personal information directly from children for independent use of our booking services. A parent, guardian or responsible adult should make reservations involving minors.
13. Changes to this policy
We may update this Privacy Policy when our practices, services or legal requirements change. The "Last updated" date above identifies the current version.
14. Privacy questions and requests
For privacy questions, access or correction requests, or other privacy concerns, contact Heritage Hill Retreat at info@heritagehillsicamous.ca or use our Contact Us page. Please do not send sensitive payment-card information through email or the general contact form.
Operational note: this policy should be reviewed whenever new analytics, advertising, email-marketing, payment, booking or cookie technologies are added to the site so that the published policy continues to match actual data practices.